Privacy Policy

Last updated: 13 August 2026

This policy explains what data we collect when you use our website crm.al-hozma.com, our Nakhlah CRM mobile application, or contact us via WhatsApp — and how we use and protect it. Using our services means you accept this policy.

1. Who we are

We are Al-Hozma Software for Internet Services — Al-Nakhlah Towers, an internet service provider serving the Al-Nakhlah Towers complex in Baghdad, Iraq. We are the controller responsible for processing your data under this policy.

2. Data we collect

Identity data: name, mobile number, installation address (tower and unit number).
Contact data: email address, WhatsApp number.
Service data: package type, subscription number, IP address, router MAC address.
Usage data: data consumption, fault history, line speed.
Technical data (website only): device, browser and pages visited, via cookies and Facebook Pixel.
Correspondence: messages you send us through WhatsApp or Messenger.

3. How we use your data

Activating your subscription and delivering internet service.
Contacting you about installation, renewal and maintenance.
Improving network quality and resolving technical faults.
Sending offers and updates (you can opt out at any time).
Measuring advertising performance on Meta platforms (website only — not in the app).

4. Sharing with third parties

Meta Platforms (Facebook, Instagram) — on our website only, we use Facebook Pixel and the Conversions API. Hashed data such as your phone number, plus IP address and page type, is sent to Meta to measure advertising. This does not happen inside the mobile app.

WhatsApp Business — when you message us, WhatsApp (owned by Meta) processes your message. We use the conversation for customer service and subscription notifications only.

Technical partners — hosting, billing and messaging providers acting on our instructions.

We never sell your data to any third party.

5. Cookies and consent

Our website uses cookies. On your first visit you may choose “Necessary only” or “Accept all”. You can change your choice at any time from your browser settings, or disable personalised Meta ads from your Facebook ad settings. The mobile app does not use advertising cookies.

6. Legal basis

We process your data to perform our contract with you, on the basis of your explicit consent for marketing, and on our legitimate interest in improving the network.

7. Retention

Active subscription data: for the duration of service.
After cancellation: up to 3 years for accounting purposes.
Technical usage logs: 12 months.
Meta advertising data: up to 180 days.
WhatsApp conversations: 2 years.

8. Your rights

You may request a copy of your data, correct it, delete it, stop marketing, or withdraw consent. Contact us and we will respond within 30 days at most.

9. Security

We use SSL encryption, firewalls and restricted staff permissions. No method of transmission over the internet can be guaranteed 100% secure.

10. Children

Our services are not directed to children under 13, and we do not knowingly collect their data.

11. Mobile application (Nakhlah CRM)

This section applies to the Nakhlah CRM app for iPhone and iPad.

What the app collects: only the account data described above (name, mobile number, subscription details), entered by you or by our staff.
No tracking: the app does not track you across apps or websites owned by other companies, contains no Facebook Pixel or advertising SDK, and shares no data with data brokers or advertisers.
No access to: contacts, photos, microphone, camera or location.
Notifications: if you allow them, we send subscription and renewal alerts only. You can turn them off in your device settings at any time.
Local storage: the app stores an authentication token on your device to keep you signed in; it is erased when you sign out.
Support chat: if you message our team from inside the app, we store the content of your messages and our staff replies to provide customer support and follow up on your issue. Retained for 2 years, and you may request deletion at any time.
Security: all communication uses encrypted HTTPS.

12. Account and data deletion

You may request deletion of your account and all personal data at any time by emailing info@al-hozma.com or messaging WhatsApp +964 776 011 1187. We complete deletion requests within 30 days at most, except for accounting records we are legally required to retain. No office visit is required.

13. Contact us

Al-Hozma Software for Internet Services — Al-Nakhlah Towers
📍 Al-Nakhlah Towers complex, Baghdad, Iraq
📧 info@al-hozma.com
💬 WhatsApp: +964 776 011 1187